After-Sales Policy

When to contact us

We provide after-sales support. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order details and photos where applicable.

The options for eligible issues depend on the circumstances and the condition of the product. They may include troubleshooting guidance, replacement parts, an exchange, or a refund.

When an item is returned for inspection, send it in the original packaging whenever possible. Items that have been misused, modified without authorization, or damaged after delivery may be ineligible for after-sales support.

For warranty requests, include your order number, a description of the issue, and any supporting photos or videos so we can review the request promptly.

How to request support

• Contact our support team with your order number and product details.
• Share photos or videos if the item arrives damaged or develops a fault.
• Keep the original packaging and accessories in case a return or exchange is needed.

What support may offer

• Help with setup or troubleshooting an issue during use.
• Replacement parts, an exchange, or a refund if approved.
• Warranty review based on the condition of the item and verification of the order.

Contact

For after-sales help, email contact@cuxeedi.com.